Welcome to Burnham Health Centre

Flu Season 2021

Flu Clinics are well underway, eligible patents have been contacted. If you have not already made an appointment please contact the surgery to book.

We have been sending messages out to patients since September therefore you may receive more than one message however if you have already had your flu vaccine this season please ignore the texts.

Message from Patient Access:

Patient Access Emails

Publish Date: 09/11/2021 10:00:00 GMT

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We would like to share the following guidance from Patient Access for your information:

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

Thanks,

EMIS

Just think 111 online first;

This November, NHS England and NHS Improvement has launched the next phase of the latest ‘Help Us, Help You’ campaign which focuses on NHS 111 online.

If you have an urgent but not life threatening medical need, make sure you visit NHS 111 online first rather than going straight to A&E. NHS 111 online will help you right away and, if needed, a healthcare professional will call you.

NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental services, GP, pharmacy or another more appropriate local service.

If you or your loved one have a life-threatening illness or injury then you should always dial 999.

Appointments Update – 7^th July 2021

Following recent feedback and suggestions we have made some adjustments to some areas of the Patient Access appointments system;

We have reinstated some face to face appointments with the nursing team. From the 7^th July patients will be able to book:

• Routine Bloods tests (Only if the tests have been requested by a GP)
• Routine Smear tests ( Only if you have received a routine recall letter)

Please be aware if the appointments are booked inappropriately they will be cancelled.

Update 27th August 2021 - Currently there is a national shortage of blood sample bottles therefore we are only able to offer urgent blood tests requested by a clinician or for any high risk drug monitoring. There is hope that this will be resolved by mid September.

All other nurse appointments can be booked over the phone with our reception team.

We have also changed the release times of some GP telephone calls.

As well as releasing at 07.30 there will also be slots released from 09.00 and 13.00.

We will be trialling these changes and if they prove successful we hope to continue the improvements across other areas of the practice as and when it is appropriate.

Many thanks,

Burnham Health Centre.

We appreciate that these are difficult times especially if you need medical care. To try and reduce waiting times on the phones please follow the guidance below:

Between 8am - 10.30am and 1.30pm - 2.30pm Please call for appointments only.

10.30am-12.30pm and 2.30pm - 6pm Please call for all other queries, including results, prescription queries and admin requests.

As you can imagine the surgery is dealing with the numerous changes in relation to COVID-19, We are asking for you to please be patient with us at this time.

Covid - 19 Vaccinations 

We are continuing with the Covid vaccination programme. The booster occurs 6 months or more after your second covid vaccination. These boosters are all Pfizers irrespective of whether your first course was Pfizer or Astra Zeneca. The surgery will invite you via text message when you are due, and you will be able to book electronically. We will phone those patients who cannot receive texts. As the surgery is now fully open, we are unable to use the building to give vaccinations during the weekdays, so this only leaves us Saturdays. This limits the number of vaccinations we can offer. We will endeavour to get as many patients vaccinated as possible through the surgery. You are also welcome to access the mass vaccination sites including Salt Hill Vaccination Centre. You can book appointments via the National Booking Service by putting "book a covid vaccination" into the internet. Please let Burnham Health Centre reception know if you are housebound and we will arrange a home visit. We can offer to vaccinate you at the surgery in your car if you can make it up to the Surgery and we offer wheelchairs, etc for those patients who can come in. Each home visit takes 30 minutes so we are keen to try and keep these to a minimum

All patients, visitors and children 5 and over MUST wear a face mask or face covering to appointments when entering the building.

Face masks will NOT be provided by the practice.

Organ Donation Update

Organ donation in England has changed to an opt out system. It's still for you to decide whether or not you want to become an organ donor. We will always ask your family to support your decision. So whatever you choose, it's really important that you let them know, There is more information available via the link below:

https://www.organdonation.nhs.uk/uk-laws/organ-donation-law-in-england/

Please note when updating your Clinical Record we can not accept change of address via this website. You will have to visit the practice with proof of your new address.